Returns

• If you wish to return an item, please return in its original condition and packaging within 28 days of receipt.
• We recommend that you use a tracked delivery service, keep note of the returns tracking number or receipt. The returned goods are your responsibility until they are delivered back to us.
• You will be required to pay for the return of the item to us.
• Please fill in all return details on your sales order/receipt form and enclose in the parcel with the returning goods and attach the peelable address label.
• Please keep a record of your order number if you’re returning items.
• If you wish to return a trolley please contact customer.services@tg-woodware.com within 24 hours of receipt.

• If you no longer have your sales order/receipt please include a letter with your order number, name, email address, address and telephone number. Please let us know what you are returning and why. Your return cannot be processed without these details.
• Return to:

Consumer Returns Department

JIG UK Ltd t/as T&G Woodware

Hurlingham Business Park 

Fulbeck Heath 

Grantham

NG32 3HL

• You will be required to pay for the return of the item to us.
• We recommend that you use a tracked delivery service, keep note of the returns tracking number or receipt. The returned goods are your responsibility until they are delivered back to us.

• Our products are packed with care and consideration. In the unlikely event that an item is broken or faulty on delivery please contact customer.services@tg-woodware.com department within 48 hours.
• If your item develops a fault within 30 days of purchase please contact customer.services@tg-woodware.com. Proof of purchase will be necessary.
• Please provide photographic evidence and state if you would like a replacement or refund.
• If you have received a faulty / broken trolley please contact customer.services@tg-woodware.com within 24 hours of receipt.
• All T&G salt, pepper & spice mills carry a 10 year mechanism guarantee. If your mill develops a fault that needs to be repaired please contact customer.services@tg-woodware.com please provide photographic evidence.

• If you wish to exchange an item please contact customer.services@tg-woodware.com within 14 days of receipt.
• If the new item is less we will refund the difference to you. If the item is more, additional payment will be required.

• If by mistake you have received the wrong/extra item(s) please contact customer.services@tg-woodware.com 

• If you want to return a trolley or have received a faulty / broken trolley please contact customer.services@tg-woodware.com within 24 hours of receipt.

T&G offer a 10 year  mechanism guarantee on salt, pepper and spice mills. The guarantee covers the mechanism within the mill; damage to the body or faults resulting from abuse, neglect or failure to follow the instructions for use, are not covered. Consumer statutory rights are not affected

In order to validate your 10 year mechanism guarantee you will need to make direct contact with the retailer or website that you originally purchased the item from. If you purchased your product from this T&G website and it develops a fault that needs to be repaired please contact customer.services@tg-woodware.com

You will need to provide us with a brief description of the fault and, if possible, digital photos of the problem, to help assess the claim. We'll also need to know the model number and date of purchase; you will find all this information on your original sales order/receipt form. This acts as your guarantee, so please make sure you keep it safe. 

If we are unable to repair the mechanism within your item, we will replace it with an item of equivalent specification. If no equivalent product is available we will discuss an alternative settlement with you, and we will always do our best to make sure that you are satisfied with the outcome.

• If you want to return an item or have a faulty / broken item please contact customer.services@tg-woodware.com within 48 hours of receipt.

• Once we have received your parcel we will confirm receipt by email.
• If you have not received our email confirmation of receipt within 10 working days, please contact customer.services@tg-woodware.com
• It can take up to 14 working days to process the return and receive your refund.

• Please contact customer.services@tg-woodware.com or telephone +44 (0) 1275 84841.
• Customer Service lines are open Monday - Thursday 9.00am - 5.30pm & Friday 9.00am - 5.00pm.
• Lines are closed Saturday, Sunday and Bank Holidays.

• If you are eligible for a refund, we will refund the card used to pay for your original order.
• Please note that it is your responsibility to notify us of any changes to your card details.
• It can take up to 14 working days to process the return and receive your refund.